1. Use of the website

• Access to this site is for personal and non-commercial purposes only.
• You agree not to use the site for illegal or unauthorized purposes.

2. Products and availability

• All ULTRAMO® Cosmetics products are subject to availability.
• We reserve the right to modify, update, or discontinue products without prior notice.

3. Pricing and payments

Prices are expressed in Mexican pesos (MXN), unless otherwise indicated.

Accepted payment methods:

• Visa and MasterCard credit and debit cards.
• Mercado Pago, including OXXO, 7-Eleven, and other cash methods.
• PayPal.

Important: payment must be made in full before shipment.

4. Shipping

• Orders are processed and shipped within 2 business days after payment confirmation, provided the product is in stock.
• In the event that an item is unavailable, a refund for the missing product will be issued, and only the available products will be shipped.
• Delivery times depend on the courier service and may vary by destination. ULTRAMO® Cosmetics is not responsible for delays caused by shipping companies or circumstances beyond our control.

5. Return and refund policy

• We do not accept returns or refunds, except in cases where the product is defective.
• This policy is in place to guarantee the safety, hygiene, and quality of our products.

Defective products

• If you receive a defective product, contact us within 14 calendar days of receipt.
• We will offer a replacement or refund, as applicable.
• If it is necessary to return the product, you must send it to the following address:

• The product must be returned in its original packaging, in good condition, and without damage.

Incorrect items or incomplete orders

• If you receive an incorrect item or your order is incomplete, contact us within 14 calendar days of receipt.
• We will investigate the case and proceed to send a replacement or issue a refund, as applicable.

Cancellations

• We cannot cancel orders once they have been placed.
• If you have questions about your purchase, you can write to our customer service team and we will help you as soon as possible.

6. Use and liability for products

• ULTRAMO® Cosmetics products are for external use only.
• Keep out of reach of children.
• Avoid direct contact with eyes. In case of an adverse reaction, discontinue use and consult a physician.
• ULTRAMO® Cosmetics is not responsible for damage or effects caused by improper use or use other than that recommended.

7. Intellectual property

• All content on this site—including images, logos, text, registered trademarks, and designs—is the property of Makeup Art Solution Inc. and is protected by applicable laws.
• It is not permitted to copy, reproduce, or use such content without express authorization.

8. Privacy and data protection

Your personal data will be processed in accordance with our Privacy Notice , available on this website.

9. Modifications

• We reserve the right to update these Terms and Conditions at any time.
• Modifications will take effect once published on this website.