Shipping Policy – ​​ULTRAMO® cosmetics

At ULTRAMO® cosmetics, we work to ensure your orders arrive quickly and safely. Below is our shipping policy:

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1. Order Processing

• All orders are processed and prepared within 2 business days after payment confirmation (as long as the product is in stock).

• In the event that a product is unavailable, the in-stock items will be shipped and the amount corresponding to the missing products will be refunded .

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2. Shipping Costs

• We offer free shipping on orders over $299 MXN (applies only to shipments within Mexico).

• For orders under $299 MXN, shipping costs will be calculated at checkout and will depend on the shipping carrier selected and the delivery address.

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3. Delivery Times

• The estimated delivery time depends on the destination and the selected shipping carrier.

• Within Mexico, the average delivery time is 3 to 7 business days after shipping confirmation.

• During peak seasons, promotions, or external causes (e.g., package delays), delivery times may be extended.

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4. Order Tracking

• Once your order has been processed, you will receive a confirmation email with a tracking number to track your shipment.

• You can check the status of your order directly on the tracking page for the corresponding package.

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5. Responsibility

• ULTRAMO® cosmetics is not responsible for delays caused by shipping, weather conditions, events beyond our control, or errors in the address provided by the customer.

• If the package is returned to our offices due to an incorrect address, the shipment can be rescheduled at the customer's expense.

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6. Coverage

• We ship to all of Mexico .

• We do not currently ship internationally from our online store.

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7. Contact

If you have any questions about your shipment, you can contact our customer service team:

📧 customerservice@ultramo.com
📞 WhatsApp: +52 56 1187 7700 / +52 56 1187 7701