1. Order Processing

All orders are processed and prepared within 2 business days of payment confirmation, provided that the products are in stock.

In the event that a product is unavailable, we will ship the items in stock and refund the amount corresponding to the missing products.

2. Shipping Costs

3. Delivery Times

The estimated delivery time depends on the destination and the selected courier.

Within Mexico, the average delivery time is 3 to 7 business days after shipment confirmation.

During peak seasons, promotions, or due to external factors, such as courier delays, delivery times may be extended.

4. Order Tracking

Once your order has been processed, you will receive a confirmation email with a tracking number to monitor your shipment.

You can check the status of your order directly on the corresponding courier's tracking page.

5. Liability

• ULTRAMO® Cosmetics is not responsible for delays caused by the courier, weather conditions, events beyond our control, or errors in the address provided by the customer.
• In the event that the package is returned to our offices due to an address error, the shipment can be rescheduled, and the customer must cover the new shipping cost.

6. Shipping Coverage