Return Policy

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Returns and Refunds Policy

ULTRAMO® Cosmetics

At ULTRAMO® Cosmetics, we strive to ensure the quality, safety, and hygiene of our products. For this reason, our returns and refunds policies are strict and clear.

1. General returns and refunds

  • We do not accept returns or refunds, except in cases where the product is defective.
  • This policy is in place to protect the integrity, hygiene, and quality of ULTRAMO® Cosmetics products.

2. Defective products

If you receive a defective product, you must contact our customer service team within 14 calendar days of receipt.

Once the case is validated, you may request a replacement or a refund.

Return address

Ultramo Tienda Bolívar / Office

3rd Floor, Simón Bolívar 235

Col. Obrera

Mexico City, Zip Code 06800

Mexico

Return conditions

  • The product must be returned in its original packaging, in good condition and undamaged.
  • The customer must include all documentation and accessories received.

3. Incorrect items or incomplete orders

If you receive an incorrect item or your order is incomplete, you must contact us within 14 calendar days of receipt.

Our team will investigate the case and provide you with a replacement or a partial refund, as applicable.

4. Cancellations

Once an order is confirmed, it is not possible to cancel it.

If you have any questions about your purchase, our customer service team is available to assist you.

5. Contact

If you have any questions about returns or refunds, you can contact our customer service team:

Email:
 customerservice@ultramo.com

WhatsApp:
+52 56 1187 7700
+52 56 1187 7701

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