Return and Refund Policy

Returns and Refunds Policy – ​​ULTRAMO® cosmetics

At ULTRAMO® cosmetics, we strive to guarantee the quality, safety, and hygiene of our products. For this reason, our return and refund policies are strict and clear:

1. General Returns and Refunds

  • We do not accept returns or refunds , except in cases where the product is DEFECTIVE .

  • This policy exists to protect the integrity, hygiene and quality of ULTRAMO® cosmetics products.

2. Defective Products

  • If you receive a defective product, you must contact our customer service team within 14 calendar days of receipt .

  • Once the case has been validated, you can request a replacement or refund .

  • If the product needs to be returned, it should be sent to the following address:

Ultramo Bolívar Store / Office
Floor 3, Simón Bolívar 235
Col. Obrera
Mexico City, CP 06800
Mexico

📌 Return conditions:

  • The product must be returned in its original packaging , in good condition and without damage.

  • The customer must include all documentation and accessories received.

3. Incorrect Items or Incomplete Orders

  • If you receive an incorrect item or your order is incomplete, you must contact us within 14 calendar days of receipt .

  • Our team will investigate the case and provide you with a replacement or partial refund, as appropriate.

4. Cancellations

  • Once the order is confirmed, it is not possible to cancel it .

  • If you have any questions about your purchase, our customer service team is available to help you.

5. Contact

If you have any questions about returns or refunds, you can contact us:

📧 customerservice@ultramo.com
📞 WhatsApp: +52 56 1187 7700 / +52 56 1187 7701