Privacy Notice

Privacy Notice – ULTRAMO® cosmetics

At ULTRAMO® cosmetics , owned by Makeup Art Solution Inc. , we value our customers' trust and are committed to protecting their privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you interact with our website and purchase our products.

1. Information We Collect

We may collect the following personal data:

  • Full name.

  • Shipping and billing address.

  • Email and contact number.

  • Payment information (processed through secure third parties, such as Mercado Pago, PayPal, Visa/MasterCard).

  • Order history and purchasing preferences.

2. Use of Information

The information collected is used to:

  • Process and deliver your orders.

  • Confirm payments and manage returns or refunds.

  • Provide customer service and after-sales support.

  • Improve our products, services, and online experience.

  • Send notifications about promotions or updates, only if you authorize it.

3. Data Sharing

Your data may only be shared with:

  • Courier and parcel companies for order delivery.

  • Payment service providers (e.g. Mercado Pago, PayPal, banking institutions).

  • Legal authorities when required by law.

ULTRAMO® cosmetics does not sell or rent your personal information to third parties.

4. Information Security

We use administrative, technical, and physical security measures to protect your data from unauthorized access, loss, or misuse.

5. User Privacy Rights

You have the right to:

  • Access your personal data that we hold.

  • Request rectification or update of your data.

  • Request cancellation or deletion of your information when applicable.

  • Oppose the use of your data for purposes other than the contracted service.

To exercise these rights, please contact us at: customerservice@ultramo.com

6. Use of Cookies

Our site may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, although this may limit some store functionality.

7. Modifications

We reserve the right to update this Privacy Notice at any time. Changes will become effective upon posting on this website.

8. Contact

If you have questions about this Privacy Notice or the handling of your personal data, you can contact us at:

📧 customerservice@ultramo.com
📍 Ultramo Bolívar Store / Office
Floor 3, Simón Bolívar 235
Col. Obrera, Mexico City, CP 06800, Mexico
📞 WhatsApp: +52 56 1187 7700 / +52 56 1187 7701