Payment process at OXXO and important recommendations

Dear Customer,

Thank you for choosing ULTRAMO! Below, we'll briefly explain the OXXO payment process and some important recommendations to ensure your order is processed correctly.

Payment process at OXXO:

  1. Payment Code Generation : After confirming your order information, choose the OXXO payment method and a payment code will be generated.

  2. Generating the payment code : When you select OXXO as your payment method, you'll receive a payment code (usually a barcode or QR code). Make sure to keep this code safe.

  3. Go to an OXXO store to pay : You can go to any OXXO store and present your payment code to pay for your order. Payment can be made in cash or by credit card.

  4. Payment Confirmation : Once payment is made, OXXO staff will provide you with a payment receipt. Please retain this receipt to confirm your payment.

If your order is not processed correctly after payment, please contact OXXO to confirm whether the payment was successful.

Important recommendations:

  • Payment code validity : Please note that your payment code will generally be valid for 24 to 72 hours . If you do not complete payment within this period, your order will be automatically canceled by the system.

  • Processing Time : Once payment is made, the amount will usually be credited to your account within one business day . To avoid your order being canceled, we recommend making your payment as soon as possible within the code's validity period.

To ensure your order is processed correctly and avoid unnecessary delays, we ask that you complete your payment as soon as possible. If you have any questions or need additional assistance, please do not hesitate to contact our Customer Service team.

Thank you for your cooperation and support. We wish you a wonderful shopping experience!

Sincerely,
ULTRAMO