A: We doNOTaccept returns or refunds for our products,EXCEPTin cases where the product isFAULTYorDEFECTIVE. This policy is in place to ensure the safety and quality of our products for all customers.
A: If you receive a FAULTY or DEFECTIVE product, please contact our customer service team within 14 days of receiving the item. We will work with you to resolve the issue and provide a replacement or refund as necessary. In the event that you need to return the product, please send it to our return address:
Emilee Commercializadora e importadora, S.A. DE C.V. Calle Peña y Peña 18 Local 42 y 43 18 Col. Centro (Area 3) C.P. 06020 Cuauhtemoc Ciudad de México, México
Please note that when returning a product, you must include the ORIGINAL PACKAGING and it must be in good condition and undamaged.
A: If you receive theWRONGitem or your order isINCOMPLETE, please contact our customer service team within 14 days of receiving the item. We will investigate the issue and work with you to provide a replacement or refund as necessary.
A: Unfortunately, we are UNABLE to cancel orders once they have been placed. However, if you have any concerns about your order, please contact our customer service team and we will do our best to assist you.
A: Shipping times vary depending on your location and the shipping method selected at checkout. Please refer to our shipping policy for more information.
A: TheSHIPPING COSTSvary depending on your location. The specific shipping fee will be displayed at checkout.
A: Yes, all of our products areCRUELTY-FREEand we do not test on animals. We are committed to ethical and sustainable practices in our production process.